Refund Terms for BCE-BAT

1. General Policy

At BCE-BAT, we are committed to customer satisfaction. Our refund policy is designed to address your concerns while ensuring fair use of our services.

2. Eligibility for Refund

• Refunds are applicable within 30 days of the original purchase date.
• To be eligible for a refund, the product must be unused and in its original packaging.
• Digital products such as e-books and software are non-refundable once accessed or downloaded.

3. Non-Refundable Items

• Gift cards
• Personalized or custom-made orders
• Items purchased during clearance sales

4. Process of Initiating a Refund

To initiate a refund, please contact our customer service team at [email protected]. You will need to provide your order number and a brief explanation of your request.

5. Processing Time

Refunds are typically processed within 7-10 business days from the receipt of the returned item. An email confirmation will be sent once your refund has been processed.

6. Shipping Costs

Shipping costs are non-refundable unless the product was damaged upon arrival. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Changes to This Policy

BCE-BAT reserves the right to modify this refund policy at any time. Changes will be communicated via our website.

For any questions regarding our refund terms, please reach out to us at [email protected].